The Click & Collect Service is designed to allow convenient online ordering of food for pickup.

Accessing the Service:

To use the SVP Click & Collect foodbank service you first need to register with us as a client. This is a simple process that gathers some very basic information about you to help us provide you the best possible service. You will be asked to provide:

  • Your Name

  • How many people live in your accommodation with you

  • Your contact details (address and telephone number)

  • How you hear about our service

  • What services you need access to.

Once you are registered, you will be provided with an anonymous client card with a barcode/QR code on it and your client number. We use anonymous numbers to help protect your privacy.

REGISTRATION TIMES:
SVP Office - St Thomas Church - Mon & Wed 10:30am to 12 noon
St Mark’s Church Café - Tues & Thurs 10:30am to 12 noon

How do I access Click & Collect?

To access the click & collect service, you will first need to register on our portal service. This is the equivalent of an on-line shop with the only difference being you don’t have to pay at the end. To get to the portal you need to go to: portal.svpjersey.org or click the button below

MONDAYS (Parent & Baby)
3pm

WEDNESDAYS
1:30pm

SATURDAYS

9am

Once you have navigated to the Portal, simply create your profile and log-in and you are ready to order. Pickup times for Click and collect are currently:

We ask that Click and Collect Clients please come at the correct time to get their items as we can not start the walk-in food bank sessions until all the Click and Collect trays have been given out.:

Important things to remember:

YOU MUST BRING YOUR OWN BAGS
YOU MUST BRING YOUR OWN EGG BOXES
YOU MUST COME AT THE CORRECT TIME

WE RUN A 3 STRIKES POLICY FOR CLICK & COLLECT

THE CLICK & COLLECT SERVICE USES A GREAT DEAL OF VOLUNTEER TIME AND EFFORT SO WE ASK, THAT IF YOU ORDER SUPPLIES USING THE SERVICE, YOU MUST TURN UP TO COLLECT.

We accept that there are times when you cant collect due to unforeseen circumstances and we will not penalise clients if they either contact us to let us know they are not coming or cancel their order through the portal. After 3 non-collections without notice, clients will be unable to use Click and Collect for a minimum of 6 months. Clients WILL be able to use the normal walk-in foodbank even if suspended from the Click and Collect service.

What is the process?

STAGE 1:

  1. Log-in to your Portal Account.

  2. Select which click and collect services you wish to use.

  3. Select the date you wish to come.

  4. Order your food.

STAGE 2:

24 hours before you are due to pick up your items, the dedicated SVP Volunteers will pick your items from our main foodbank store.

STAGE 3:

The products you ordered will be put in a crate with you client number and order sheet ready for you to collect from the SVP Foodbank at the back of St Thomas Church Hall. If you have ordered fresh products, this will be indicated on the shelf-edge label under your tray and you should ask the duty of member of staff to provide you those items.